cL
colleen L
1 reviews | Active since Oct 2015
03 Oct 2015, 23:12
MTM SUCKS!!
Migrated to cheaper contract.I told them it must be Top up and not open.Got a bill for R2300.00.They are not responding to my emails.Call center useless...shop passing the buck and sending wrong info to H/O. I also asked to go pay as you go...was told can't keep my current number....am losing data and aitime not being used in a month.Data being depleted at an alarming rate..mtm is useless....
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MTN South Africa's replyOfficial
05 Oct 2015, 19:07Hello 61colleen,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have accessed your account and have noted that your usage for invoice 2015-08-26 was investigated and the data charges were validated. On 2015-09-18, the usage limit service was set that will prevent you from being charged for extra usage once you have used up your contract allowance data bundles on ***.
We have referred the issue to the store management to investigate what happened during the migration request.
To minimise data usage always turn off your mobile data when using Wi-Fi, turn OFF automatic updates and only update via Wi-Fi, always stop background applications.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have accessed your account and have noted that your usage for invoice 2015-08-26 was investigated and the data charges were validated. On 2015-09-18, the usage limit service was set that will prevent you from being charged for extra usage once you have used up your contract allowance data bundles on ***.
We have referred the issue to the store management to investigate what happened during the migration request.
To minimise data usage always turn off your mobile data when using Wi-Fi, turn OFF automatic updates and only update via Wi-Fi, always stop background applications.
Kind Regards
Siphumezo
Ref#: ***
Best regards,
MTN South Africa's reply05 Oct 2015, 19:07
Official
Hello 61colleen,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have accessed your account and have noted that your usage for invoice 2015-08-26 was investigated and the data charges were validated. On 2015-09-18, the usage limit service was set that will prevent you from being charged for extra usage once you have used up your contract allowance data bundles on ***.
We have referred the issue to the store management to investigate what happened during the migration request.
To minimise data usage always turn off your mobile data when using Wi-Fi, turn OFF automatic updates and only update via Wi-Fi, always stop background applications.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have accessed your account and have noted that your usage for invoice 2015-08-26 was investigated and the data charges were validated. On 2015-09-18, the usage limit service was set that will prevent you from being charged for extra usage once you have used up your contract allowance data bundles on ***.
We have referred the issue to the store management to investigate what happened during the migration request.
To minimise data usage always turn off your mobile data when using Wi-Fi, turn OFF automatic updates and only update via Wi-Fi, always stop background applications.
Kind Regards
Siphumezo
Ref#: ***
Best regards,