hC
helen C
1 reviews | Active since Sept 2014
02 Sept 2016, 08:53
MTM ******* DEBITING
<p>Good Day</p> <p>I took out an MTM contract for my son.</p> <p>The debit date is for the 15 th. Signed by me. I have proof.</p> <p>The phone was capped at R560. I have written proof of this.</p> <p>My account was debited on the 1st for an amount of R698.53. Why?</p> <p>This is *******.</p> <p> </p>
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MTN South Africa's replyOfficial
02 Sept 2016, 15:25Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred
Thank you for your time on line.
On invoice date (E***) 13-8-2016 you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2016-07-29 until the close of that invoice date 13-8-2016 you were then charged a month in advanced for the billing period.
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter.
Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
As per the online discussion, the debit date will be left on the 1st.
We do pick up that the usage limit was set for R100.00 and not on R0.00. As per your request we have changed the usage limit back to R0.00 not be charged for extra calls or data once the allocation of the data and minutes on the 14th of every month, once the allocation is used up you can load data and airtime on the sim card until the next allocation.
The account has been billed for prorate as explained above, the account has been billed for International SMS send and calls. We notify you that this will be credited against the account, the credit will be for R29.37 against the account.
Please monitor the usage limit to make sure the usage limit is not changed on the device, the network will pick this up on the network.
You may use the following short codes: *141*1*7852# or *141*5# or 0.
To protect the sim card against any content providers please place the following code on the sim card. This is not part of MTN service and any usage for this service will be billed against the account.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cell phone number on the account by dialling *** and follow the voice prompts. If you do encounter an
Kind Regards,
Alice van der Merwe
Email address: ***
REQ:***
Best regards,
MTN South Africa's reply02 Sept 2016, 15:25
Official
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred
Thank you for your time on line.
On invoice date (E***) 13-8-2016 you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2016-07-29 until the close of that invoice date 13-8-2016 you were then charged a month in advanced for the billing period.
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter.
Note that all subscriptions fees are charged in advanced and usage is billed in arrears.
As per the online discussion, the debit date will be left on the 1st.
We do pick up that the usage limit was set for R100.00 and not on R0.00. As per your request we have changed the usage limit back to R0.00 not be charged for extra calls or data once the allocation of the data and minutes on the 14th of every month, once the allocation is used up you can load data and airtime on the sim card until the next allocation.
The account has been billed for prorate as explained above, the account has been billed for International SMS send and calls. We notify you that this will be credited against the account, the credit will be for R29.37 against the account.
Please monitor the usage limit to make sure the usage limit is not changed on the device, the network will pick this up on the network.
You may use the following short codes: *141*1*7852# or *141*5# or 0.
To protect the sim card against any content providers please place the following code on the sim card. This is not part of MTN service and any usage for this service will be billed against the account.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
With MTN Active, you can manage your complete cell phone account online, quickly and easily. You can update your personal information, change your bank details and view your itemized billing at the click of a mouse. Please use the following link to gain access to MTN Active: https://mycontract.mtn.co.za/landing/registration/register.htm
You will need to register an online pin with the cell phone number on the account by dialling *** and follow the voice prompts. If you do encounter an
Kind Regards,
Alice van der Merwe
Email address: ***
REQ:***
Best regards,