MN
Michael N
1 reviews | Active since Feb 2015
14 Jan 2016, 08:54
MTB response poor
I had the following encounter with MTN:<br> <br> took out a data contract for my son - at R99/pm, which mysteriously increased to R109/pm - this November I received a bill for R1600 with no explanation - are they milking us to pay their their fines in Nigeria? MTN *****! I will move to another provider and NEVER do business with them again - I am so angry!<br> <br> Even worse - their *** number is not working - what clowns! ALL OF THEIR MANAGERS SHOULD BE DISMISSED<
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MTN South Africa's replyOfficial
14 Jan 2016, 21:12Hello MichaelJNaidoo,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the invoice in question was validated and charges were found to be valid. Please set your Usage limit using the USSD string provided or contact our customer care line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regard
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the invoice in question was validated and charges were found to be valid. Please set your Usage limit using the USSD string provided or contact our customer care line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regard
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply14 Jan 2016, 21:12
Official
Hello MichaelJNaidoo,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the invoice in question was validated and charges were found to be valid. Please set your Usage limit using the USSD string provided or contact our customer care line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regard
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the invoice in question was validated and charges were found to be valid. Please set your Usage limit using the USSD string provided or contact our customer care line.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regard
Itumeleng
REQ:***
Best regards,