CU
Chioma U
1 reviews | Active since May 2019
15 May 2019, 17:37
MTA data contract disappointment
On a data schedule and without notice my data was out. Account payment up to date. No apologies or compensation for the inconvenience, I'm only informed that data will be allocated within 48 hours when I'm in dire need of it fora online assessment. I am very dissatisfied and disappointed.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
17 May 2019, 06:53Good day Chioma
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply17 May 2019, 06:53
Official
Good day Chioma
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
We will investigate the matter and provide feedback as soon as possible.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
17 May 2019, 08:52Good day Chioma
Please be advised, I tried calling you on ***, unfortunately there was no answer.
Please provide me with an alternate number to contact you on.
Please select private reply when sending your alternate number.
Warm regards, Jessica John Complaints Management Team
Please be advised, I tried calling you on ***, unfortunately there was no answer.
Please provide me with an alternate number to contact you on.
Please select private reply when sending your alternate number.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply17 May 2019, 08:52
Official
Good day Chioma
Please be advised, I tried calling you on ***, unfortunately there was no answer.
Please provide me with an alternate number to contact you on.
Please select private reply when sending your alternate number.
Warm regards, Jessica John Complaints Management Team
Please be advised, I tried calling you on ***, unfortunately there was no answer.
Please provide me with an alternate number to contact you on.
Please select private reply when sending your alternate number.
Warm regards, Jessica John Complaints Management Team
Best regards,
CU
Chioma U's updateReviewer Update
20 May 2019, 18:02Dear Jessica,
Greetings, I did get a call on Friday, the 17th of May on *** missed the first call and answered the second one. I have been expecting the follow up call as well to explain how I could have used up a whooping 31gigs out of 40gigs in one day using one phone possibly and where on earth, how and why the balance of 9 gigs was also missing on the data card.
I am still waiting cos the inconvenience is much. If it doesn't work out soon enough I should cancel the service without penalty and go to another network provider. In the meantime I still wait.
Thank you.
Dr CB Uzokwe
Greetings, I did get a call on Friday, the 17th of May on *** missed the first call and answered the second one. I have been expecting the follow up call as well to explain how I could have used up a whooping 31gigs out of 40gigs in one day using one phone possibly and where on earth, how and why the balance of 9 gigs was also missing on the data card.
I am still waiting cos the inconvenience is much. If it doesn't work out soon enough I should cancel the service without penalty and go to another network provider. In the meantime I still wait.
Thank you.
Dr CB Uzokwe
CU
Chioma U's update20 May 2019, 18:02
Reviewer Update
Dear Jessica,
Greetings, I did get a call on Friday, the 17th of May on *** missed the first call and answered the second one. I have been expecting the follow up call as well to explain how I could have used up a whooping 31gigs out of 40gigs in one day using one phone possibly and where on earth, how and why the balance of 9 gigs was also missing on the data card.
I am still waiting cos the inconvenience is much. If it doesn't work out soon enough I should cancel the service without penalty and go to another network provider. In the meantime I still wait.
Thank you.
Dr CB Uzokwe
Greetings, I did get a call on Friday, the 17th of May on *** missed the first call and answered the second one. I have been expecting the follow up call as well to explain how I could have used up a whooping 31gigs out of 40gigs in one day using one phone possibly and where on earth, how and why the balance of 9 gigs was also missing on the data card.
I am still waiting cos the inconvenience is much. If it doesn't work out soon enough I should cancel the service without penalty and go to another network provider. In the meantime I still wait.
Thank you.
Dr CB Uzokwe