SM
Sylvester M

1 reviews | Active since Aug 2013

16 Apr 2015, 16:23

MT Poor service and Comms

I have recently terminated my contract with MTN and switch to prepaid, they have not communicated that i will not receive my outstanding data for the rest of the year.<br> <br> I believe its only fair if i get my data for which i have paid in February, why didn't they tell me this with the early termination?<br> <br> I deserve an explanation the consultant was also unhelpful and pointed me in another direction while giving me an attitude.<br> <br> I want my data for the rest of the year which i have paid for and that's the bottom line.

0
Replies (1)
MTN South Africa
MTN South Africa's reply01 May 2015, 10:31
Official
Hello SylvesterMan,

Thank you for your post

Apologies for the delayed response and inconvenience caused.

Remember you signed a contract for 24 months, if you decide to terminate it you will be liable for fees and everything else is terminated because there is nothing binding us anymore.

Regards

Best regards,