Pv
P. vdM

1 reviews | Active since Apr 2012

09 Jul 2015, 12:20

MT Billing Subs NOT cancelled yet promised!!!

On my June billing cycle I noticed on the cell nr in question charges for MT Billing Subs. This charge appeared on a daily basis charging twice a day.The charges came from a cell nr: ***.<br> <br> My sister who uses the cellphone had no idea about these charges. On the 22nd of June I phoned 808 & was told it was some form of a subscription but that they will cancel it for me.*** was given.<br> <br> On 30/6 I checked the unbilled acc and found these charges still to be charged to the acc.Again I phoned 808,spoke to Busisiwe and again I was promised it will be removed,*** given.<br> 6/7 I checked the unbilled acc again and found these charges to STILL appear. AGAIN I called 808,was then told by the lady that she cannot answer why the previous consultants didn't cancel it but she has sent a request as she cannot cancel it on her side ***. She told me to phone *141*5# and cancel it under option 2 or 5. Option 3 was the correct one but there was no such subscription. I even logged a query on the MTN site with *** which is yet to be addressed. <br> Today 9/7 this daily charge is still continuing. I've been a customer since 1999.I need this sorted and credited!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply20 Jul 2015, 14:52
Official
Hello Angryoneme,

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Please be advised that your query has been transferred to the relevant functional unit for resolution.

Warm regards,
Makhanani
MTN Service Provider
REQ:***