ND
Nicholas D

1 reviews | Active since Sept 2017

26 Sept 2017, 11:53

MT Billing Subs for content services unknown to user

Hi,

Over the past 4 days, I've apparently subscribed to multiple content services. These get billed to me without my consent or approval, at a total current cost of R 70.14. Each time I've received an SMS congratulating me on a new subscription, I called the call center to provide me with the process of unsubscribing (each time being told to do so via *141*5# option 3, etc. ).

I have never made use of any content services on MTN in the past, nor wish to do so in the future. I requested that I be removed from all content subscriptions, and then blocked from enabling any future subscriptions - however I am told this is not possible (I need to call to identify them each time, and remove them manually), nor can I obtain any refund.

Thus, it seems MTN allows a policy whereby content subscriptions are able to enable themselves (apparently through some third party application/game that I don't even have installed on my mobile), ***** money off my account (without my consent or approval), and the only recourse I have is to identify, unsubscribe, pay and then look for a more ethical mobile network provider to join. I've been a loyal customer of MTN for many years (over 8), and this issue alone is causing me to look (and recommend others) to move elsewhere.

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