LC
Louwrens C
1 reviews | Active since Feb 2019
22 Feb 2019, 17:48
MT billing subs
I have been charged R5 per day through MT billing subs for some subscription which I did not consent to. Looking around Hellopeter, this is clearly a very common problem that has been around for a while. Interesting that MTN still couldn't care to address the fact that third-party service providers can register a subscription with no validation.
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Replies (1)
MTN South Africa's replyOfficial
26 Feb 2019, 08:54Good day Louwrens Cuperus
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly find below the information on the 3rd Party subscription charge. You can contact them to verify how you were subscribed.
OXYGEN8 COMMUNICATIONS SA PTY LTD
Contact number : ***
Email : ***
Dial : *136*5# Follow the prompts to stop notifications from premium rated services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly find below the information on the 3rd Party subscription charge. You can contact them to verify how you were subscribed.
OXYGEN8 COMMUNICATIONS SA PTY LTD
Contact number : ***
Email : ***
Dial : *136*5# Follow the prompts to stop notifications from premium rated services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply26 Feb 2019, 08:54
Official
Good day Louwrens Cuperus
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly find below the information on the 3rd Party subscription charge. You can contact them to verify how you were subscribed.
OXYGEN8 COMMUNICATIONS SA PTY LTD
Contact number : ***
Email : ***
Dial : *136*5# Follow the prompts to stop notifications from premium rated services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly find below the information on the 3rd Party subscription charge. You can contact them to verify how you were subscribed.
OXYGEN8 COMMUNICATIONS SA PTY LTD
Contact number : ***
Email : ***
Dial : *136*5# Follow the prompts to stop notifications from premium rated services.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,