PH
Paul H
1 reviews | Active since Apr 2018
27 Apr 2018, 08:13
MT Billing Charges
MT Billing details of service provider required for the following content charged for in April 2018 from the following number + ********** 36701. I have not had a response and would like those charges reversed Seen previous posts regarding this issue where MTN have undertaken to investigate and reverse No response from them to date.
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Replies (4)
MTN South Africa's replyOfficial
03 May 2018, 13:31Thank you for your post and taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges.
MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Content subscriptions are generated from a devise.
In future you can use *136*5# to check and deactivate any active content subscriptions.
Warm regards,
Eunice
Complaint analyst.
Best regards,
MTN South Africa's reply03 May 2018, 13:31
Official
Thank you for your post and taking time to raise your concerns with MTN.
Our subscriber terms and conditions do not make specific reference to content charges.
MTN enters into contractual relationship with WASP’s (Wireless Application Service Providers), and acts as an “enabler” to the WASP’s by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP’s be members of WASPA in an effort to bring about a self-regulatory measure. MTN does not have relationships with the content providers, they however have direct relationships with the WASP who aggregates such content on their behalf.
For any dispute regarding Wasp content subscription/ deductions, please lodge a complaint directly with Waspa either via www.waspa.org.za or on ***.
Content subscriptions are generated from a devise.
In future you can use *136*5# to check and deactivate any active content subscriptions.
Warm regards,
Eunice
Complaint analyst.
Best regards,
PH
Paul H's updateReviewer Update
04 May 2018, 08:00WASPA would like to know the name of the content provider
PH
Paul H's update04 May 2018, 08:00
Reviewer Update
WASPA would like to know the name of the content provider
PH
Paul H's updateReviewer Update
13 May 2018, 08:09WASPA would like to know the name of the content provider
PH
Paul H's update13 May 2018, 08:09
Reviewer Update
WASPA would like to know the name of the content provider
PH
Paul H's updateReviewer Update
24 May 2018, 05:49No response received
PH
Paul H's update24 May 2018, 05:49
Reviewer Update
No response received