nM
nonjabulo M
1 reviews | Active since Feb 2018
06 Jun 2018, 21:18
MT
Every week i find myself back on hello peter because MTN staff is so ***********. I am now ready to take legal actions against them. My credit record has been ruined by them saying i owe them yet they sorted out the ********** account that was opened and didn't do a credit clearance. Every other day i am called by vvm company for me to settle an account i am not aware of. I have tons of reference numbers from call centre to legal department promising to sort this out. Mind you this case had been pending from April 2017 to date.
Who ever responds to hello peter complaints calls you once or reply to their emails and they never get back to you. Something serious needs to be done about this. MTN is ridiculous. I can never recommend anyone to register with them.
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Replies (3)
MTN South Africa's replyOfficial
08 Jun 2018, 11:42Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the ***** department has finalized the ********** upgrade done for cell number ***, the upgrade was cancelled.
The credit journal was passed to the account but then reversed against the account. The reason for this it can be that the ***** credit was incorrect. The request was sent back to the ***** department to finalized the journal credit .
We have sent the request to the legal supervisor to place a hold on the account until ***** has placed the journal to the account. We have asked them as well to request from the attorney's not to call you until this is resoled by MTN.
***** has responded back:
I have sent a request to VVM to close file.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply08 Jun 2018, 11:42
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the ***** department has finalized the ********** upgrade done for cell number ***, the upgrade was cancelled.
The credit journal was passed to the account but then reversed against the account. The reason for this it can be that the ***** credit was incorrect. The request was sent back to the ***** department to finalized the journal credit .
We have sent the request to the legal supervisor to place a hold on the account until ***** has placed the journal to the account. We have asked them as well to request from the attorney's not to call you until this is resoled by MTN.
***** has responded back:
I have sent a request to VVM to close file.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
nM
nonjabulo M's updateReviewer Update
08 Jun 2018, 22:48VVM has yet again emailed me for my signatures. What exactly am I to do now? Wait for ***** department to finalize the credit or reply to VVM? You say one thing and another happens? How much longer is this going to take now?
nM
nonjabulo M's update08 Jun 2018, 22:48
Reviewer Update
VVM has yet again emailed me for my signatures. What exactly am I to do now? Wait for ***** department to finalize the credit or reply to VVM? You say one thing and another happens? How much longer is this going to take now?
nM
nonjabulo M's updateReviewer Update
18 Jun 2018, 20:05From the time of your response to date vvm has not stopped calling me . Kindly provide me with the Mtn Directors contact details as I've had enough of all this now.
nM
nonjabulo M's update18 Jun 2018, 20:05
Reviewer Update
From the time of your response to date vvm has not stopped calling me . Kindly provide me with the Mtn Directors contact details as I've had enough of all this now.