MS GULE

we have combo cellphone which there were 2 mtn cellphone contract which its been 2 years we been using and also paying insurance for them my husband lost his month ago he claimed it immediately and it approved but since then we haven't received his phone i want to know what its taking to long to deliver we always pay them we never missed a payment my husband his now frustrated because that he can do anything without his phone why are t5hey doing this, they must just cancel insuring theft because they do not deliver we even the money they told him to pay which it R500 and something, this is so disappointing i am really ****ed or they were ******** us maybe