Mrs van Kesteren

How difficult is mtn making it to cancel a contract and changing it prepaid. I am struggling since January. I was first told I can only cancel a month before the time. Then when i went to the store, they told me sorry, they dont do cancellations anymore. I must phone the call centre. Call the call centre on the 1st of Feb, just to be told, no i must call the end of the month if i want to keep the numbers. Call the end of the mond( Saturday) just to be told, i must call back monday and a form must be completed. Called today, and i am still waiting for the form to be emailed to me. I refuse to pay for these contracts again at the end of this month, please sort this out MTN