Mrs Morgenstern

We have our MTN contract as from 1996. To be totally honest they service are pathetic and one can't actually call it a service because there is no service. I send a cancelation letter to them to cancel a extra private contract when my one phone was ****** and contract ended after the two years. They still said there was a amount to settle before contract can be terminated. We did al final payment requested and someone obvious did not do they job. After 8 months I just received an sms that I have been handed over to SSDA for action to be taken. I phoned them yesterday morning at 8h00. Send them again the cancelation letter with reference as they requested on 4 October 2022. It is 12h35 on 5 October 2022 and still no email or reply from them. Have my proof of all document then they give me a bad name and credit for their mistakes. Shame on you MTN. Seriously? I strongly overthink that if my business contract expires with 4 phone contracts on it to make use of Vodacom hopefully we will get better service from them.