Mrs K

If there was an option for a zero star rating then that would definitely be my rating for mtn. November 2020 i was due for an upgrade, the consultant called and did not mention that its a third party doing the upgrade. My husband asked if the lady could do an upgrade for his number too and she said it can be done. She confirmed that the upgrade wad done but December when the account was debited we realised we were being overcharge. I called and found out that his upgrade went through and the number that was due for an upgrade didn't go through, the resulted in Mtn overcharging us with R338 from December till June, for the month of July they overcharged us with a R100. Ive called numerous times and used much airtime already to try and sort this out. Everytime the consultants would say they would call me back and they never do. From December up until July i only had one person call me back once and that was Rhine Pillay from the Durban call center, thay was the first and the last call back, i tried calling back and asking for him but his never available, i even sent him emails to his personal work email address that he provided but its 3 weeks later and hw still didn't respond. I also spoke to Ayanda Dlamini, Nomsa Mahlangu and Xolile Sikhakhane from the Johannesburg call center and Thabiso Malinga from Durban call center who promised they'd call back but never made the effprt too. I don't even want to start with the third party who did the upgrade without telling us that its not mtn, there service is even worse. Mondoe customer care(not sure if im spelling it correctly) they never ever bothered to call or send the recordings requested. Nonsikile Kwela from Mondoe never ever called, even after i called numerous times myself to speak to her they would always say shes unavailable or have some excuse.