Mrs

Bad service from mtn I have the problem and it becomes worse now I have the contact from them but it's a debit order, what happened there their last debit order was the 30 of April then they stop to debit from my account

I phoned the call center and find out why the debit order didn't go through they say they don't know

I transferred the money from my acc to their account on the 6 of June then I emailed the proof of payment so that they can allocate the money to the contact account.

I did the same o the 4 July then on the 31 of July I went to the branch in promenade so that they can sort out this there been cutting off my service each and every time I must explain same thing they told me that they wi sort it out till today it's still a problem. They decided that I must do the cash billing so I hv been paying cash since the 31st of July so what happened now they sending emails tretning me that they will submit my name to credit bureau of which I phone credit bureau then they told me that the account was closed last year is not showing on their side.

The problem im facing now is affecting my profile also I made the payment on the 29/09/2020 but yesterday they debit from my acc 982.43 instead of allocating the money laying on their account singe June and July they debit from my account of which that was not the agreement.

Went to the branch spoke to the manager he didn't care about this Metter phone head office no one seems to help me that's what I decided to post here maybe I will get help about this