sM
samukelo M
1 reviews | Active since Jan 2018
19 Nov 2018, 16:03
Mrn insurance cheating me
Pinnacle marketing and mtn insurance are ********. I have been paying my cellphone insurance for months without fail and now that i am claiming for my phone they are telling me i have outstanding premiums. When i offer to send them my bank statements reflecting the payments they refuse stating that mtn has to confirm. When i call enquiring about this from mtn they told me that my account, yet pinnacle marketing is waiting for confirmation from mtn regarding my premiums. I extremely unhappy about this mess.
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Replies (2)
MTN South Africa's replyOfficial
19 Nov 2018, 22:52Thank you for post.
We sincere apologized for any inconvenience incurred.
The insurance paid was for Samsung SM-N910 Note 4 .
Your account information reflects that insurance fee was last paid 13-6-2017. no insurance fee paid since July 2018.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
The insurance paid was for Samsung SM-N910 Note 4 .
Your account information reflects that insurance fee was last paid 13-6-2017. no insurance fee paid since July 2018.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply19 Nov 2018, 22:52
Official
Thank you for post.
We sincere apologized for any inconvenience incurred.
The insurance paid was for Samsung SM-N910 Note 4 .
Your account information reflects that insurance fee was last paid 13-6-2017. no insurance fee paid since July 2018.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
The insurance paid was for Samsung SM-N910 Note 4 .
Your account information reflects that insurance fee was last paid 13-6-2017. no insurance fee paid since July 2018.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
19 Nov 2018, 22:52No insurance fee paid since July 2017.
Best regards,
MTN South Africa's reply19 Nov 2018, 22:52
Official
No insurance fee paid since July 2017.
Best regards,