Mrn airtime & data *******

Item: MTN South Africa
Rating: 1
Author: Ntshege M

<p>I have been a loyal MTN customer,I hate the fact that my airtime n& data would just vanish,the amazing part is my cell number does not have any subscription under it & all my apps are not running as I only use WiFi during the day and data sometimes @, night and all this problems with mrn started after their Nigerian fine,I had to change my number but the same thing still continues</p>

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

03 Jul 2017, 10:30

Dear Ntshege,

Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We do have a blog that will be able to help you understand and manage your usage going forward. You can view more info here https://www.mtnblog.co.za/smata-data/

We trust that the above will be beneficial to you.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

MTN South Africa's reply03 Jul 2017, 10:30

Official

Dear Ntshege,

We do have a blog that will be able to help you understand and manage your usage going forward. You can view more info here https://www.mtnblog.co.za/smata-data/

We trust that the above will be beneficial to you.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

Mrn airtime & data *******

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