Mr WS Grimes.

On the end of July 2023 I find out that Mtn debited my account with R4595.81 where it should only have been R282.51 that I usually pay. I went to the local shop in Thabazimbi to query it and find out that on the fourth of June another phone number *** was added to my contract. This person bought programmes from Google Playstore and Huawei for my account. I gave the personal at the shop all the information they need to open a ***** case I even went to the Police station to get a avidavit in which I stated that I didn't gave anyone permission to add this number or the goods he bought for my account. This was done in the beginning of August. I also sent several emails to their ***** department and every time they stated that would take 21 days to clarify the problem. Just before the end of the month I reversed the debit order as my account was overdrawn due to this. They never once gave me any back feed on where they are with their investigation. When I check my account on the 31st of August I find out that they debited my account with the amount of R4499.18 I reversed the debit order again and payed them R564 which is the normal for 2 months. Yesterday afternoon I found my phone was completely blocked I then phoned their ***** line again and tell them the same story which I have done several times in the last two months. The lady reconnected my phone again and they will look into the matter again for 21 days. It seems to me that Mtn's ***** department are not capable to resolve any complaint. WS Grimes.