1 reviews | Active since Jul 2016
Mr R Arends
<p>Hi there I am a very unhappy customer I have sign a top R69.00 with MTN and according to what was explain is that if the airtime, data and sms are finish then you have to reload by buyinng data or airtime or sms bundles this is the secong monthy now that my account is over R2000.00 and from experience they were not supopose to open the line because its a Top Up Account. It would be appreciated if you can investigate and rectify this issue and MTN need to reimburse me because the line was suppose to be a Top Up and Not and open line</p>
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that charges accumulated are due to the self service recurring data bundles which you loaded and not due to call charges. Should you wish to cancel the recurring data bundles please contact 808 customer care for assistance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that charges accumulated are due to the self service recurring data bundles which you loaded and not due to call charges. Should you wish to cancel the recurring data bundles please contact 808 customer care for assistance.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,