Mr. MTETO NYATHI(CEO) YOUR STAFF WORLD'S ***I SERVICE, PATHETIC, DISGUSTING AND UNPROFESSIONAL

<p>The MTN 180 D Clearwater and MTN repair Centre service Sucks and is pathetic and unprofessional </p> <p>I took in my Samsung device for a cracked screen on the 09.11.16 device IME: ********** ********** 5,</p> <p>I was shocked to hear from Nabiswa Mbanjwa after I enquired about the turnaround time, and I qoute you've to call for your own updates, first time to hear about this in customer service environment am from a coperate world,</p> <p>Two weeks passed no updates, called myself to enquire spoke to Priscilla Kayi whom I authorised repairs and go ahead ref: ********** for an amount of R1350. 23,</p> <p>After a week heard nothing no update or a simple sms, thereafter I found nwabiswa called them from the shop spoke to Nozipho ref: ********** , was shocked to hear that my device is done and are awaiting payment,wanted to pay in the shop they refused that must pay HVRC repair requested them give me banking details and invoice said they can't have to request that from the repair Centre, Pathetic and unprofessional went home, awaiting the details another week passed to no avail, </p> <p>Went again back to the shop after a week called HVRC repairs, was shocked to hear from the gentleman that the shop can actually retrieve invoice from their website including banking details, and I qoute he said they are just lazy, they even don't know to retrieve IME number from the system it's pathetic, already I have wasted a week because of *********** people, rude and unprofessional, don't know what criteria MTN use to employ these people, </p> <p>They printed the banking details and I asked which reference must I use Nwabiswa and Nozipho advised to use my MTN account :A ********** , ABSA Bank, MTN SP Technical Repairs, Acc: ********** 173, Branch:632005</p> <p>Paid them on the 15.12.16, again no feedback </p> <p>Went in today 19.12.16 called them, the same Nozipho, the consultant, first she dropped the call in his ears,</p> <p>He gave her the reference changed the story, saying no I could have used jobcard number as reference, this is real ***i, pathetic and unprofessional service why in the first place advised me to use my account number as reference,</p> <p>Currently my device status is awaiting despatch, and can't release it because of that, and my blood money is in your account,</p> <p>MTN is such a recognized brand worldwide but people like these are destroying the image, first week I wanted to go to the social media platform but I thought we human and prone to mistakes but they have stretched my patience this is carelessness, and with a stinking attitude of I don't care,</p> <p>I did ask them provide me their immediate line managers but they refused that's why I have mentioned their CEO MR MTETO NYATHI, to intervene and put the house in order, </p> <p>Definitely I won't advise or recommend family and friends to use MTN, this is the worse service I have ever experienced, had I known could have taken my device to iFix or Samsung were they care about customers with world class service, took it to MTN thought because got contract with you it's better it be done in the house for simplicity. </p> <p>#MTNSERVICESUCKS</p> <p> </p>