Mr Medupe

I have been Mtn customer for years now. Sometimes on August I when to one of Mtn store in Keywest for a new contract and because I had a contract which due for upgrade. I even asked the lady who was helping me at the time to change my payment date from the 1st of every month to the 25th. To my surprise me not knowing at that time she change me from debit order to cash payment option. I only find out 2 months down the line when my line was suspended, 0n the 18.10.2020 I called the customer service who then advise me to do the payment of R877.76 so that she can unsuspend my line which I did via Mtn app on the 19.10 2020. On Wednesday the 20.10.2020 my line was suspended again. Only then when I called the customer service now I was told then payment is not reflecting and for my line to be unsuspend I need to do arrangements to pay my monthly subscription of R1500 plus the 75% of the arrangement within 21 days to bring my account to date. For me I'm not happy with the way the matter is handle as I'm not the one who cost the whole mess. All I wanted it was a new device and my debit order dated change