Mr Cool

Hi,

I received a phone from mtn via their so called 3rd party CCI contact centre, when everything was finalised with the agent the so called supervisor switched contracts instead of receiving what I had agreed upon suddenly when the phone and its contents sims and stuff were not what I wanted, I called them to inform them about the errors 2 days before using the handset and the 2 sim cards that were inserted in the box, what was strange about these 2 sims they were costing 3 times of the initial monthly subcription.

I returned the phone to the nearest store in 2 days and phone the same CCI and gave them a ref: number , I was told that soon as the handset is received in their so called warehouse the contract will be terminated within 7-10 working days, unfortunately that is not the case, I made followups called about 60 times to date, I am being sent from pillar to post by both parties, their service is so unprofessional and pathetic.

What they rely want to do is to keep on doing stupid deduction whilst I dont have a handset and the CCI contact centre they tend to shove hefty contracts to customers knowing that some will accept the bill without checking as to whether is it the right contract that was agreed upon or not.

I will like to advice everyone to reject anything that comes from MTN third parties, call centre agents are sometimes taking chance in order to maximise their commission. please be careful out there... MTN SUCKS BIG TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I hate it with passion, NXAAAA!!!!!