Mr

Good day

I trust this mail finds you well.

I am so disgusted with the service I got in your V&A Waterfront store after I took my phone for repairs in June until today i didn't get my phone yet. Imagine I've been paying for 3 months already but I don't have my phone with.

In store they sent me different direction before they even assist me, now when I go to the store I go home without even attended. They once check it and they said my phone was rejected it was physical damage which I didn't understand cause at Huawei canal walk mall I was told that they have 3 phones in store for repairs with the same problem as mine, however they couldn't assist me cause they must get it via MTN cause I didn't by in their store.

More than two weeks I've been going to Waterfront to check I don't get answers as to where is my phone. I want my phone fixed or to be replaced cause I can't continue using and paying a phone that is not working.

Otherwise I will take this matter further I also DM you guys on your Instagram cause this is a serious matter. I am only giving 48hours to sort this problem. Imagine 3months without a phone, but paying they keep on telling me that my mistake was not insuring my phone I mean that wasn't a must cause I wasn't planning to fail anyway..

Note I waited for long enough now so I am not going to the store I will only wait for your call that I must come take my phone fixed or replaced within 48 hours...

Hope to hear from you soon.

Thank you.

Regards Sikuyo