Mr

Good Day

I have purchased an 80 min voice bundle, however monies was deducted from my airtime and the service not working. I made about 7 calls to the contact centre with promises that a manager or team leader would call me back. It’s been more than a week now and still no one could assist.

I was allocated “New trouble ticket added with ref SMC/***” still to no avail. Not to mention all the time made in calls.

I’m requesting for the airtime to be refunded. Please help to make this a better service.

Best, Grant