LN
LAWRENCE N
1 reviews | Active since Aug 2018
21 Aug 2018, 13:34
MR
good day
i was having two mtn contracts, i wanted to cancel one of them when the contract ends, mtn personnel advised me to take month to month contract. i explained to him that i dont wanna keep the number because of personal issues with the number.
he said i will be paying R149 for 2gig data, i took the contract. to my surprise i am paying R542 monthly for the contract for R89 and R149. I called MTN on the 13 August 2018 when i wanted to cancel month to month contract. They told me that i took out 24 month contract for the data, MTN promised to call me after 72 hours and after they have listened to the conversation between me and MTN personnel.
I haven't got any response from MTN.
Please advise.
Kind regards Lawrence
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MTN South Africa's replyOfficial
24 Aug 2018, 10:22Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that cell number *** contract has been cancelled and number converted to prepaid.
The package discount was not added to the billing on the invoices from May to August for the 2GB service.
The upgrade was done in May month.
The account has been credited for the difference in subscription fee + the insurance charges from May to August 2018. The 2GB data was used . Credit will only be for the difference in subscription fees. (R89.00).
The credit for R1614.04 is approved and will reflect in 3 working days on the account.
The credit will b used against the next future invoice for cell number ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply24 Aug 2018, 10:22
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that cell number *** contract has been cancelled and number converted to prepaid.
The package discount was not added to the billing on the invoices from May to August for the 2GB service.
The upgrade was done in May month.
The account has been credited for the difference in subscription fee + the insurance charges from May to August 2018. The 2GB data was used . Credit will only be for the difference in subscription fees. (R89.00).
The credit for R1614.04 is approved and will reflect in 3 working days on the account.
The credit will b used against the next future invoice for cell number ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,