mpho shongwe

My name is mpho shongwe,I've been struggling to get a simple letter from mtn. I lost my phone and my insurance asked me to get a letter stating when my subscribtion was barred,firstly the date was incorrect on the letter and my claim was rejected. I called mtn again to get another letter but they sent me a customer receipt. What am I supposed to do with that? I then logged a query till today no response,I was advised that it would take 8 working hours .