IT
Ivor T
1 reviews | Active since Mar 2009
18 Oct 2018, 07:48
Moving the Goalposts
Every month on my contract the minutes, data etc are updated on the 13th of the month. However, after 22 months, MTN moves it forward by 1 day to the 12th of the month (October) and I lost my free minutes, data and sms's one day early. I want the full amount that were cancelled on the 12th October to be credited back to my account. I sent an email to MTN, but as usual, no repsonse. Don't care less attitude. But we will see next month when I move to another provider....
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MTN South Africa's replyOfficial
18 Oct 2018, 14:18Good day Mr Temlett
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation to make up for the error, we will credit you an amount of R141.12.
Thank you for your patience with us.
Warm regards,
Jessica John
Complaints management team
Best regards,
MTN South Africa's reply18 Oct 2018, 14:18
Official
Good day Mr Temlett
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation to make up for the error, we will credit you an amount of R141.12.
Thank you for your patience with us.
Warm regards,
Jessica John
Complaints management team
Best regards,
IT
Ivor T's updateReviewer Update
18 Oct 2018, 14:25Thank you to Jessica for speedily sorting out this problem. Much appreciated
IT
Ivor T's update18 Oct 2018, 14:25
Reviewer Update
Thank you to Jessica for speedily sorting out this problem. Much appreciated