Moving from Cell C to MTN was a big mistaken (the grass is not greener on the other side)

I cancelled my contract with Cell C to move over to what I though would be greener grass with MTN. Oh how I was wrong..

First of all, the number that they gave me previously belonged to some kind of con artist, so I get calls from seriously angry people who want to find her, claiming that I am her. Apparently she owes a lot of people R500. I also get calls from various debt collectors trying to collect her debt for various in store accounts.

Not only that but I get messages from men she must have known very well, since they are very much keen on her.

The thing that has been the biggest pain is trying to get MTN to send me invoices. Their website appears to be made some time in the stone age, as it can be unusable on some devices. When after hours of trying I finally managed to figure out their website (I'm a web developer by the way, I know what I'm doing), I was dissapointed that every time I requested the past few months invoices, I was met with errors. So, I submitted a ticket asking for assistance and for it to be sent. Here is how that went...

Day 1: "Good day Matthew,

Thank you for emailing Customer Care.

Apologies for the delayed response and for any inconvenience caused.

Kindly be advised that your email address has been update and your invoices for the month of March, April,May and June have been sent to the email address *** as requested and you should receive them in the next 2-24 hours.

We thank you for your continued support.

Kind Regards, Musa Nzolo Customer Services MTN SA"

Next email: Day 3

"Hi there,

I still haven't received my invoices.

Regards, Matt"

Next email: Day 8

"We apologize for the delayed response and for any inconvenience incurred.

Please find the invoices required attached above.

Kindly note that a request has been logged with Billing Support for further assistance regarding your invoice for July.

Reference number: xyzabc

Next email: Day 14

"Hi, it has been about 60 hours and I still haven't received July."

Next email: Day 17 "I'm told to expect my July invoice in 2 to 24 hours. It has now been 216 hours, and this is the second time I have had to follow up.

Can someone please send me the invoice from July?"

Next email: "Good day Matthew,

Thank you for emailing Customer Care.

Apologies for the delayed response and for any inconvenience caused.

Kindly be advised that invoice for July has been resent to the email address as per ********* a per SR #xyzabc Should you require any assistance kindly do not hesitate to send us an email and we will gladly assist."

You should receive feedback within the next 2/24 hours."

Next email: Day 23 "I do require assistance. I still don't have the receipt! This is getting ridiculous! I'm losing money because I'm not being paid expenses because of this **** service. I need my money, you lot are *****ing me constantly! In the time this enquiry has taken (to send an email), man would have been able to travel to the moon 5 times! And this isn't rocket science."

I WAIT PATIENTLY.....