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"Dirk Baard

1 reviews | Active since May 2016

11 May 2016, 10:13

moving contract to pre-paid is impossible

<p>Getting hold of a phone number to contact MTN to know why im waiting 2 months after my contract expiered and not yet put onto prepaid is impossible.</p> <p> </p> <p>I have been a loyal costumer of MTN since 1998.</p> <p> </p> <p>This is shocking service</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply16 May 2016, 14:38
Official
Good Day Dirk Baard, Thank you for bringing this matter to our attention. Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract was cancelled on the 11 May 2016 and the number was migrated to Prepaid. Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you. Kind Regards Itumeleng REQ:***
MTN South Africa
MTN South Africa's reply16 May 2016, 14:41
Official
Good Day Dirk Baard, Thank you for bringing this matter to our attention. Please accept our sincere apologies for any inconvenience caused. Kindly note that your contract was cancelled on the 11 May 2016 and the number was migrated to Prepaid. Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you. Kind Regards Itumeleng REQ:***