JK
Juan K
1 reviews | Active since Jan 2019
18 Mar 2019, 11:30
Moving bank details
Moving my MTN bank details from my personal profile to my business requires me to go to the police station and get a sworn affidavit? Really?! This before I have to go into a branch to do it.
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MTN South Africa's replyOfficial
19 Mar 2019, 14:42Good day
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Please note that this is a standard business practice that, if a customer makes changes that includes their bank account. This is mainly for the safety and security of our clients bank account and to ensure that we dealing with the actual account holder.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Please note that this is a standard business practice that, if a customer makes changes that includes their bank account. This is mainly for the safety and security of our clients bank account and to ensure that we dealing with the actual account holder.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply19 Mar 2019, 14:42
Official
Good day
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Please note that this is a standard business practice that, if a customer makes changes that includes their bank account. This is mainly for the safety and security of our clients bank account and to ensure that we dealing with the actual account holder.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Please note that this is a standard business practice that, if a customer makes changes that includes their bank account. This is mainly for the safety and security of our clients bank account and to ensure that we dealing with the actual account holder.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm Regards
Sizwe Schoeman Complaints Management team