MOVING AWAY FROM MTN DUE TO BAD CUSTOMER SERVICE

Dear Service provider

I wish to express my dissatisfaction with the service i got from MTN'S service champion's. on Friday the 19th i woke up to a line that was suspended. i called mtn and needless to mention i struggled to get through which was a huge problem. I eventually spoke to a male figure who helped but whiles we were talking our line was cut. i tried again and after several attempts i managed to get through(this happened between 8:30 -10:15). I spoke to an extremely unprofessional consultant who refused to assist me. i explained to the Lady that my line was suspended and didn't know the reason why. the lady said i had a shortfall of R90 on my account. i asked her why didn't I get notified or called before the suspension took place. The Lady was more focused on the fact that i was angry and i shouldn't talk to her in that way. I told Her that it was my field cut of day and that i am a field agent who uses his cell phone for internet connectivity so that i can do my submissions to my office. i further told her that i paid R1350 into mtn's account for month ends bill and asked her if she can just take the R90 from there and i will top up the difference. The Lady insisted that i will have to wait 48 hours and there's nothing she can do. i told that i have had a similar incident before and i was help immediately and also the guy i spoke to earlier told me that, and Iasked her if we could make an arrangement. She was so angry and continued to insist that she won't help me.

I ended up saying that i will not continue all my contracts with mtn come upgrade time, i also asked her to tell me her name so that i can report her and she refused to give me her name. She dropped the called on me and that's the kind of service we have to deal with at mtn.

yours angrily

Thapelo J Mohitlhi ID:*** 087 CELL:072 ***