1 reviews | Active since Jan 2016
Moved onto VM Lite without consent and Billing issues
When I changed from Contract to Prepaid my voicemail was changed to VMLite without my permission. This means I cannot set a message for callers and also callers cannot leave a message for me. MTN just sends me an SMS giving the caller's phone number. I want this changed back to standard voicemail immediately. Further to this after my contract converted my final invoice was settled in full, yet i still get account statements coming to me showing an outstanding balance for the amount that was already settled!!! Please resolve this immediately!
Good day Prinolan,
We are sorry for any inconvenience caused.
Kindly note when a migration to prepaid is done, all existing contract services are null & void. Voicemail Lite is a default prepaid service.
If you wish to reactivate your voicemail service, you will need 100 on your phone and select the option to reactivate your voicemail, record a greeting and confirm that is the correct greeting.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Good day Prinolan,
We are sorry for any inconvenience caused.
Kindly note when a migration to prepaid is done, all existing contract services are null & void. Voicemail Lite is a default prepaid service.
If you wish to reactivate your voicemail service, you will need 100 on your phone and select the option to reactivate your voicemail, record a greeting and confirm that is the correct greeting.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team
Good day Prinolan,
We've also now perused your invoices and see that the amount of R157.05 that you were debited on the 29th of April 2016 was for usage generated from the 12th of March 2016 up until the 19th of March 2016. The charges mainly consisted of roaming call charges.
We can confirm no further invoices have been generated as the number is fully active on the prepaid network.
Regards
Tim
MTN Complaints Management Team
Good day Prinolan,
We've also now perused your invoices and see that the amount of R157.05 that you were debited on the 29th of April 2016 was for usage generated from the 12th of March 2016 up until the 19th of March 2016. The charges mainly consisted of roaming call charges.
We can confirm no further invoices have been generated as the number is fully active on the prepaid network.
Regards
Tim
MTN Complaints Management Team