Moved from Pillar to post because i want to cancel my contract within the cooling off period

<p>I had the worst experiance with the MTN data plan.I went to the shop Cresta shop to cancel the contract after calling the customer service to cancell the contract.I travel a lot with work and am currently out of Jozi will only be back end of Sept.After a week i followed up with a phone call as i had not recieved any feedback only to be told that the contract was still active.</p> <p> </p> <p>The wifi router had already been returned to cresta mall shop but the contract was not cancelled.I folled up again 3 days letter with cutomer service was put through to retentions where i was on hold for 30mins and finally got to an agent who told me that they do not cancel contracts from shops i will need to go back to the shop.My surprise is that Cresta mall doesnt debit my acc MTN group does.</p> <p> </p> <p>Is MTN trying to make money from bad service.</p> <p> </p> <p>MTN for a company as big as you are you have the worst service.You are treating us like you are doing ua a favour while we are paying for a service.</p> <p> </p> <p>Can someone please help us the clients from being abused by MTN</p> <p> </p> <p>Regards</p> <p> </p> <p>Fungai</p>