Motionless Towards Nobody

<p>Hello South Africa,</p> <p>I am in the tourism business since 2005, when l started my business it was difficult for me to choose which service provider to choose for communication for my business, l then ended up choosing Vodacom.</p> <p>I ended up not being long with Vodacom as Mtn offered me a better business package deal than Vodacom did, so l chose to migrate to Mtn though Autopage Cellular who were on top of there game in every aspect when it comes to customer service.</p> <p>All of this time up untill 2016 of March l did not have one days trouble with my account or with Autopage Cellular until Mtn took over from Autopage Cellular.</p> <p> </p> <p>In June 2016 l got an sms from my banks that l had insufficient funds in my account for my debit order to pay Mtn, on further investigation l had subsequintly used 6924.42 MB of data to the value of R4187.08 which l nearly had heart failure of as l have never in the history of this account ever used that amount of data!!!</p> <p>I then stopped my debit order and contacted Cathy Botha telephonically in SME Credit Controller to advise her of the action l have taken and requested that this matter be investigated.</p> <p>I then also followed up with an email to Cathy, see email below;</p> <p>Hi Cathy,</p> <p>As per our telephonic conversation on Tuesday 30th August 2016 with regards to the data dispute ofR4187.08, l have not recieved a copy of the data used!!<br />I would also like to request that you take a look at the history of the data usage of this number as there must be a problem somewhere, please also take a look at the credit of data l had be June, l also found out that is number is an open line and l was not aware of this, please could you change it to an top up account so that this situation can be avoided in the future.<br />Please could you look at the history of this account and rethink the situation.</p> <p>Many thanks for your time.<br />Looking forward to your mail.</p> <p>Kind regards,<br />Karen.</p> <p> </p> <p>I then received an email from a Musa Twala telling me the following, see emial below;</p> <p>From: Musa Twala [ MTN South Africa ] </p> <p>Sent: Wednesday, 06 July 2016 04:02 PM</p> <p>To: ********** ********** <p>Subject: Call data record for ********** 70 invoice dated 2016-06-16</p> <p> </p> <p>Good day Sir/Madam,</p> <p> </p> <p>Please find attached copy of the Call Data Records for data usage ********** 70.</p> <p> </p> <p>Please note that you are charged at R0.88 (excl. vat) on out of bundle rate.</p> <p> </p> <p>Kindly be advised that your invoice dated 2016-06-16, has been investigated.</p> <p> </p> <p>You used a total 6924.42MB in June.</p> <p> </p> <p>Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number.</p> <p> </p> <p>We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.</p> <p> </p> <p> </p> <p>Kind Regards,</p> <p> </p> <p>Musa Twala </p> <p> </p> <p>Billing Queries Administrator</p> <p> </p> ********** <p> </p> <p>After numerous telephone calls to customer care center with this regard l had no satisfaction and no assistance from them hence as my title suggests, " Motionless Towards Nobody".</p> <p>Time passed and no one came back to me with any results, so on November 10 l called Lizel Morris who also works as an SME Credit Controller to once again request assistance with this matter, see her email below;</p> <p>Lizel Morris [ MTN South Africa ********** />Nov 10 <br /> <br />to Musa, me<br /><br />Morning Musa</p> <p> </p> <p>Please assist. Client not happy with outcome of this query.</p> <p>Regards </p> <p> </p> <p>Closed by user 'Musa Twala' on 06/07/2016 at 16:02:39</p> <p>Elapsed time to completion: 0 day(s), 0 hour(s) and 0 minute(s)</p> <p> </p> <p>To date l have not heard From Musa Twala.</p> <p>Yesterday being November 28 2016 l received an sms saying the following;</p> <p>Yello, your outgoing call facility has been suspended. Please pay R6354.53 immediately at ABSA Bank account no. ********** 150.</p> <p>Kiind regards, MTNSA</p> <p>All the while since June l have been paying my account in cash to the value of R1500.00 every month and now they just suspend my outgoing calls.</p> <p> </p> <p>It seems to me that my years of loyalty as a customer does not count for anything, since my account has been migrated over from Autopage Cellular to MTN l have had nothing but problems, it also seems that MTN does not care how this account has been conducted with Loyalty since 2005.</p> <p> </p> <p>Know that l am very disappointed and frustrated with this situation and will use all avenues to show all South Africans how MTN treats fellow South Africans and more so their business customers.</p> <p> </p> <p>Thank you so much hellopeter for your time.</p> <p> </p> <p>Karen Lombard.</p>