RR
Reagan R

1 reviews | Active since Feb 2012

27 Aug 2015, 14:02

MOST USELESS & WORST NETWORK

MTN is the MOST USELESS & WORST NETWORK in SOUTH AFRICA. I faxed my documents on the 14th of August, 2 Weeks later Sim Card is still not ACTIVE. I called on the 20th spoke to Ntokozo Bengu, she told me she can see my FAX i must give it a day it will Active but it was not. Called on Monday 24th spoke to Thandeka and she told me the Fax is not showing on the system which was surprising cause, Ntokozo told me she could see it. I faxed again on the 25th it is still not DONE. MTN IS REALLY A BAD NETWORK PROVIDER, BUT NOT SURPRISED WITH YOUR SERVICE CAUSE YOUR NETWORK COVERAGE IS BAD AS WELL. Might as well close down, cause it's either your staff does not know WHAT THEY ARE DOING or they using different SYSTEM. MAYBE Consider changing your fax option to EMAIL, keep up with technology you getting left behind. Your service is like LEGALWISE AND SCORPION.

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Replies (1)
MTN South Africa
MTN South Africa's reply27 Aug 2015, 15:05
Official
Hello reaganrak,

We are truly sorry for the inconvenience caused and for the delay with the SIM swap being done.

We've now escalated your complaint directly to the management team within our Prepaid Department. We've requested them to locate the documents you've faxed, process the SIM swap ASAP and notify you once it has been done.

Once again we do apologize for the inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,