CS
Candice S

1 reviews | Active since Oct 2016

06 Oct 2016, 14:39

Most Useless Service Provider in the World

<p>I have been trying for weeks to cancel my contract, but MTN chooses to ignore this and keep time going on and on so that I have to pay them more and more. After about 5 or 6 emails requesting them to call me on my new number (Because they have suspended my MTN number both outgoing and incoming calls so they cannot even call me on my MTN number), as well as 3 or 4 failed attempts of holding on for the call centre for 25minutes at a time and then eventually being cut off by the consultants, I'm at my wits end. I eventually got through to someone who sounded compos mentis and gave me the legal department number in Jhb, which rang for about 10minutes, I absolutely give up.</p> <p> </p> <p>I REFUSE TO PAY A SINGLE CENT TO MTN UNTIL A HUMAN BEING WITH ENOUGH COMMON SENSE TO NOT HANG UP ON ME AND SOLVE MY PROBLEM, CALLS ME. I will never ever ever again in my life support anything or anyone to do with MTN, they are literally driving me to insanity as if this is a game, and then every single day they send me a robotic email saying that I will still be paying a monthly subscription outside of my contract? For what?? This is either a sick joke or just another way of MTN sucking dry every last cent they possibly can out of their clients because they are the most expensive network with the most useless service so they are losing too many clients.</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply11 Oct 2016, 09:57
Official

Good day Candice Slabbert,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the Legal department's supervisory team for urgent attention and to revert back to you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,
Ayanda

REQ:***

CS
Candice S's update17 Oct 2016, 10:40
Reviewer Update

Hi Ayanda,

Has my contract been cancelled as yet? I am still receiving 2-3 emails a day saying I will be paying out of contract subscription of R324 p/m. When will someone be contacting me? All I want to do is pay the arrears and move on. I will not be paying any subscription fees after end Sept as the sim card is not even in use, I just want to pay the arrears and move on with Vodacom as I have already moved over to them on prepaid, no fuss no issues.