1 reviews | Active since Jan 2017

23 Jan 2017, 13:50

Most useless service provider in SA

<p>MTN has let me down too much now.</p> <p> </p> <p>In 2016 I went to the MNT store in Three Rivers to open a new contract and change banking details. I got the new phone and I was told the Banking details was changed.</p> <p> </p> <p>Now the debit order failed and they cut off my line on the 10th of Jan, I made a payment the same day and the phone was reactivated. Today, they cut off my line again, claiming i never paid. After sending proof of payment, they advised that i sent it to the wrong adress, the adress i sent it to ********** the one they say i must send it to again, ********** its the same adress!! Now im losing business because their accounts department is not doing their work properly.</p> <p> </p> <p>Im moving away from MTN ASAP and would not reccoment anyone to use them, its utter useless service.</p> <p> </p> <p>Regards, a gatvol MTN subscriber.. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Feb 2017, 16:21
Official

Good day Marnus

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.

We would like to assure you that we are actively working to improve our service levels.

Regards

Angela

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