1 reviews | Active since Sept 2010
MOST USELESS PHONE NETWORK IN SA
I have been on then line with MTN for the past 5 days to get my account paid, change my debit order date, increase my \Credit limit"witch I DID NOT set and get my phone unblocked!!<br> One would expect being on contract and never missing a payment for the past decade at MTN I should have a good credit record for not to have a set Credit limit or be treated like an irresponsible child whose account need to monitor. If I wanted that I would have selected a pay as you go contract!<br> end of the 5th day without being able to use my cell phone the only supervisor on duty left for an hour lunch break and their for is unavailable to assist me!! <br> MTN constantly dropped the line when I called and if I were lucky to get through to the call centre I was one again placed on hold for the Credit department who dropped my call numerous times"
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your line was unsuspended and it should be in working order.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Your line was unsuspended and it should be in working order.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
