JdV
Jan-Hendrik de Villiers
1 reviews | Active since May 2022
13 Jun 2022, 08:23
Most useless experience from start to finish
Phoned MTN to activate SIM (this should take 2-48 hours). Phoned back 5days later to enquire about the activation status. Now MTN can't find the SIM on their system. Apparently the contract application is not yet completed, but our Wi-Fi and SIM has been delivered, plus and one activation attempt. Contracts transfers our call to SIM activation who transfers it back to contracts, etc. MTN is in shambles. Terrible customer service. Processes are bypassed. Slow systems. Unhelpful service champions.
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Jan-Hendrik de Villiers's updateReviewer Update
13 Jun 2022, 08:54***********. MTN doesn't know where to send a message to us, because the SIM is not activated...? How ridiculous! We ordered Wi-Fi... In the application you give a contact number, contact us on that number!! I'm stunned that a company like MTN is so useless.
JdV
Jan-Hendrik de Villiers's update13 Jun 2022, 08:54
Reviewer Update
***********. MTN doesn't know where to send a message to us, because the SIM is not activated...? How ridiculous! We ordered Wi-Fi... In the application you give a contact number, contact us on that number!! I'm stunned that a company like MTN is so useless.