cvdm
claudine van der merwe

1 reviews | Active since Nov 2012

09 Sept 2015, 11:51

Most unreliable Service Provider!

My Service got suspended for who knows what reason, seeing to it that my account has been paid this month in person by me!!<br> <br> There is no way of reaching the contact center once this has happen from your own phone it does not even allow you to make a call to them. How are you then supposed to resolve the issue? <br> <br> I have no other phone to phone from and no way to reach anybody. So in the case of something happening to me I will hold MTN accountable for not delivering good service and at least allowing their customers to contact them if their service has been suspended in the middle of the day!!<br> <br> BAD BAD BAD SERVICE I WILL NEVER USE MTN AGAIN I CANNOT WAIT FOR MY CONTRACT TO END!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Sept 2015, 12:40
Official
Hello claudinevdm8,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Thank you for your payment received.

Kindly note that we reinstated both your lines. Please reboot your handsets and all service should be active.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica