MOST TERRIBLE SERVICE PROVIDER!

I am very unhappy with MTN!! Neitherless to say I've been a GREAT customer for years! Now i can't wait for my multiple contracts to end! It's been more then 3 weeks now and my phone line is still not on!! I have phoned 135 four times regarding this matter!!

They debited my account on a Sat morning 2/10/21 which i did not expect over a weekend, normally a Monday morning or later, therefore i haven't deposited cash into my account as yet. I went the next day 3/10/21 to Norkem MTN Kempton Park to pay outstanding amount, system showed 0.00 balance. So i took off and paid less important things.

Later the afternoon i received a sms saying my balance is outstanding! I managed to pay the bigger half of the bill via the MTN APP and later the week when i wanted to pay the rest i could'nt access the account, as i was grey listed! Went back in store at Norkem MTN in on the 24/10/21 to pay in store when i aventually got around to it, paid and the guy told me it will be affective immediately! As today 16 Nov, new month has come and gone, new debit order has gone through - still the line is off!!! In the four times i've phone, the last two times they keep telling me it will take 5 - 10 working days! It's been 16 working days now!!

The phone is dead! I am lucky to answer whatsapps via wifi as i use the number for business, no one can phone me neither can i receive sms notifications. This is a URGENT matter and i expect better services seeing i have 5 contracts with mtn and always have paid well, this was the first time. I did more then my share to make payment but as for their up to **** outdated system, this could have been avoided long ago!