Most Terrible Network - (MTN)

To whom this may concern.

I'm highly frustrated with MTN and all of your champions working for you. Please note, no one is a Champion working for MTN and is competent enough to assist me with issues/ queries I have. The communication within the company is pathetic, because every time you call in, every champion you speak to, tells you a different story and end with nothing resolved. All they can say to you is "sorry" or "okay" which is unacceptable. No customer service whatsoever!

When I took out the Month to Month Contract online, I stipulated the debit date. No one advised me nor did I know the date provided wasn't a debit date associated with the debit dates that MTN use to perform Debits from clients accounts.

So on the 15th, I noticed I was debited from my account and the debit order returned because if insufficient funds. I then in turned called in and spoke to champion. to change the debit order date to a preferred date which I then chose the 4th of every month.

Yesterday afternoon, I noticed my Home Internet, Month to Month had no connectivity on the router. I called in and a MTN Champion advised me to call tommorrow morning to have the amount be debited from my account because before 10am it will take about 2hours to reflect.

I called in this morning and explained the situation so they confirmed that the debit was performed and said it showed accepted but will take some time to reflect.

So when I got this evening by 8pm saw red indicator light on router so I called in again and the champion advised they can't proceed with the debit.

Now I sit without any connectivity, MTN champions are basically useless, *********** to help you.

I mean I even tried to perform a manual EFT with the details provided by MTN and that also doesn't work.

I really hope this reaches someone that is able to assist me