Most Terrible Network (MTN)

<p>MTN is the absolute worst!!!</p> <p> </p> <p>On the 02 March 2017 my Samsung S6 had been ****** and I had blocked my number with the MTN store at Musgrave. The store could not assist me with blacklisting my phone as I did not have my IMEI number on hand. I thus returned home and called the call centre who advised me that I needed to send a letter on my company letterhead or I could go personally to a store.</p> <p> </p> <p>I then proceeded to the MTN store at Westwood and asked an assistant by the name of Danielle to assist me. she seemed disinterested and was unhelpful advising that the call centre provided me with incorrect advice and she advised me that I needed to go to the police station first to which I rep**** that the police want an ITC number.</p> <p> </p> <p>I thereafter proceeded to obtain my letterhead and I drafted a letter to MTN requesting MTN to blacklist my cellphone. I then handed the letter to Danielle who then asked me who she should send it to, my response was that she works for MTN and should know better.</p> <p> </p> <p>Danielle then advised me that she sent it through and would phone me with a reference number. I waited for a call from the MTN store at Westwood for a reference number but did not receive a response.</p> <p> </p> <p>I then decided to go to the store today 03 March 2017 and spoke to Danielle who just gave me a blunt answer as to that she did not receive a response from MTN, no further help was provided.</p> <p> </p> <p>I then decided to call the call centre and was advised that no documents were showing on system and that they needed a reference number, I then handed my cellphone to Danielle who spoke to the agent and then handed me back my phone without even giving me any feedback.</p> <p> </p> <p>Danielle is an *********** person and I do not think that she possesses the service knowledge of MTN, further she doesn't have any customer service politeness.</p> <p> </p> <p>On the 03rd March I wrote a complaint to services ********** and waited for a response.</p> <p> </p> <p>I then called the call centre back on Monday 06th March and was advised that nothing showed up on their system. On the same day I called Sonali from the Westwood store, she is the manager and I advised her of my grievance and she advised that she would call me back. she didn't call back.</p> <p> </p> <p>On the 07th March I received a call from Sonali advising that my matter was not logged because the system was slow. I then advised her that SAPS requested my ITC number to pursue the case further.</p> <p> </p> <p>I then receievd a call from Adhir the regional manager for MTN, I advised him of the poor service and that I would be cancelling my contract with MTN and he said "OKAY COOL" so I was rude to him, because as a reginal manager you would try your best to give a customer excellent service, at the end of the day I think he should be sent for customer service training.</p> <p> </p> <p>Today is one week that I lodged my request for MTN to blacklist my phone and I have not received a reference number.</p> <p> </p> <p>I believe that all the people I have dealt with are untrained idiots.</p> <p> </p> <p>I will now be taking legal action against MTN as they're are being unjustly enriched whilst I continue to pay for my cellphone and the services rendered thus far is pathetic.</p> <p> </p> <p>#MTNMUST FALL</p>