Most Terrible Network (MTN)

<p>I have been an MTN customer since day one, 1994. Never have I experienced such poor customer service as I have this past week. I have two contracts due for renewal - simple to renew? Absolutely not, dialing customer service number - 808 proved challaning with 10 minute plus answer times. Once eventually connected the agents are not training on new contract options and promotions. I tried calling 4 times ove 2 days - 2 hours of sheer hell holding and wasting my time.</p> <p>After numerous calls, conflicting versions of what is included in the upgraded contracts I am considering that possibly MTN does not understand what customer service is.... and as a Blue Sky customer I am still not sure what is included and excluded in the ne contracts - I do have 2 differing versions from 2 agents...</p> <p>Massively disappointed customer - possibly soon to be ex-customer...</p>