Most Terrible Network

I have been complaining via the White House, via e-mail, via telephone and in person at the White house and at Preller Walk about my account - 8 Months AND STILL NOT ONE THING DONE TO RESOLVE MY ACCOUNT. I made advance payments in the beginning of the year because I switched from Debit order to Cash payments - I sent through my POP and was promised that the account will be adjusted, STILL IT HAS NOT BEEN CORRECTED AND I KEEP BEING DISCONNECTED. EMPTY PROMISES AND NOTHING BEING DONE! I upgraded and chose the \TOP UP"option - where I pay R10.00 extra in order to have a limit on my account"