WA
Wesley A
1 reviews | Active since Jun 2013
26 Mar 2015, 15:10
Most suckiest service ever!
I sent an email more than 7 days ago to cancel a contract of mine with you guys and still no response. I have called your call center and had to wait almost 30 minutes and this was from a non-mtn number because it's not the contract i want to cancel. Only for your call center agent to tell me that your cancellations department is unavailable!!! and i must call back tomorrow!!!! Now i need to waste more of my airtime to cancel a stupid contract! i wasn't even cancelling for poor service but now i know i'll never take out a contract for anyone with you again!
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Replies (1)
MTN South Africa's replyOfficial
02 Apr 2015, 11:40Hello appledog,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our system that you were in contact with one of the agents on 29th March, and you were advised that the contract term date for *** is 18th June 2015. This means you can call at anytime from 19th May to give one months notice for the cancellation of that line.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our system that you were in contact with one of the agents on 29th March, and you were advised that the contract term date for *** is 18th June 2015. This means you can call at anytime from 19th May to give one months notice for the cancellation of that line.
Regards
Mary
REQ:***
MTN South Africa's reply02 Apr 2015, 11:40
Official
Hello appledog,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our system that you were in contact with one of the agents on 29th March, and you were advised that the contract term date for *** is 18th June 2015. This means you can call at anytime from 19th May to give one months notice for the cancellation of that line.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our system that you were in contact with one of the agents on 29th March, and you were advised that the contract term date for *** is 18th June 2015. This means you can call at anytime from 19th May to give one months notice for the cancellation of that line.
Regards
Mary
REQ:***