1 reviews | Active since May 2016
Most shocking customer service experience, MTN is the absolute worst "service" provider, Pathetic
<p>I have logged two HelloPeter complaints for this very same issue. (REQ: ********** , REQ: ********** )</p> <p>I received a reply, which seems to be pretty much a auto reply and still without a phone.</p> <p>My phone was sent in on 6 May.</p> <p>This has to be sorted out. It is ridiculous, absolutely no urgency in the matter and it cant continue.</p> <p>Still paying all my normal rates aswell. cant belive the way this has been draggin on.</p> <p> </p>
Good Day Lotter Els
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Kindly be advised that we have escalated the matter to the management team of our HVRC (Repair centre) for urgent attention. They will revert to you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Zukiswa
REQ: **********
Good Day Lotter Els
Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.
We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.
Kindly be advised that we have escalated the matter to the management team of our HVRC (Repair centre) for urgent attention. They will revert to you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Zukiswa
REQ: **********