Most pathetic service provider
<p>This is now my second post because there is just no feedback from you no matter what means I have tried. You have had my phone for over a month for a simple cracked screen. I received the repair authorisation this week and paid my excess and now again nothing!! If I don't phone you, I have no feedback and wait half an hour every time to get hold of someone in your call centre. I have been a client of yours for over ten years with 4 contracts which I cannot wait to move. Please don't even respond to this with one of your "copy and paste" responses. You are utterly useless and I would never recommend you</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly be advised that the matter have been sent to insurance supervisory team for urgent resolution.They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
kindly be advised that the matter have been sent to insurance supervisory team for urgent resolution.They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***