KV
Kaylene V
1 reviews | Active since Jan 2012
29 Apr 2015, 13:20
MOST PATHETIC SERVICE PROVIDER
For some reason I need to ACTIVATE my airtime after purchasing it. I remember last year sometime I tried to make a phone call, but when dialing out, it said \You have insufficient funds to make a call". I then dialed *141# and it turned out I still had R60.... I then contacted the call centre and the gentleman that answered told me that the airtime had to be activated! HAVE YOU EVER?<br> <br> You load a voucher onto your phone or buy from your banking app and it should be activated immediately. Turns out I have to reset my phone every time I buy airtime. I have a top-up contract"
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Replies (1)
MTN South Africa's replyOfficial
12 May 2015, 15:46Hello Baby_K,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that you had purchased the Night express data bundles which are only available from 12 midnight to six o'clock in the morning as previously advised. To select a recurring data bundle you need to dial *141*2# and select option 5 or 3 if you wish to use the bundle only for a week.
Alternatively you may contact our customer care help line so that they can load the bundle of your choice.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that you had purchased the Night express data bundles which are only available from 12 midnight to six o'clock in the morning as previously advised. To select a recurring data bundle you need to dial *141*2# and select option 5 or 3 if you wish to use the bundle only for a week.
Alternatively you may contact our customer care help line so that they can load the bundle of your choice.
Regards,
Nomonde.
REQ:***
MTN South Africa's reply12 May 2015, 15:46
Official
Hello Baby_K,
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that you had purchased the Night express data bundles which are only available from 12 midnight to six o'clock in the morning as previously advised. To select a recurring data bundle you need to dial *141*2# and select option 5 or 3 if you wish to use the bundle only for a week.
Alternatively you may contact our customer care help line so that they can load the bundle of your choice.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that you had purchased the Night express data bundles which are only available from 12 midnight to six o'clock in the morning as previously advised. To select a recurring data bundle you need to dial *141*2# and select option 5 or 3 if you wish to use the bundle only for a week.
Alternatively you may contact our customer care help line so that they can load the bundle of your choice.
Regards,
Nomonde.
REQ:***