Most Pathetic Service ever !!!!!

Item: MTN South Africa
Rating: 1

To whom it may concern You guys (MTN) have the most pathetic service ever. I honestly regret why I ever decided to change my network to MTN. It has been 3 weeks now and still my issue has not been sorted out I took out a contract - ********** 423 (the black Friday deal) about 2 months ago at the MTN in La Lucia. Ever since that number was activated I began receiving calls and messages that were not meant for me (recycled number) I then phoned the MTN call centre who advised me that the number can be changed. I told them that I do have a Vodacom prepaid number that I would like to use (076*******) The call centre advised me to first port that number to MTN prepaid and then go into an MTN store to complete the number swop. I then proceeded to the MTN store in Gateway who advised me that they have no idea on how to do this and told me that I should try the MTN Store in Pavillion. (DON’T THEY STILL BELONG TO MTN !!!!) When I arrived at the Pavillion store, an employee by the name of Suvaan told me that he needed me to email him a copy of my Contract so the number swop can be done , I then took down his details and left. I managed to get a copy of my Contract from MTN La Lucia and emailed my documents to him. A few days had past and I didn’t even receive a phone-call or a confirmation of receipt from Suvaan. I tried calling him countless times, but not ONCE did he answer. I was so ****ed off that I went back to the Pavillion store (2ND TIME) but Suvaan was not there. I now had to explain my issue to an Employee called Emannuel , I waited while Emannuel entered notes on the system and he then advised me that my number swop will DEFINITELY be active in 3 days time . The only thing that happened on the 2nd day was that the original contract number ( ********** 423) was deactivated. I waited till that weekend but still the O76******number was not active. He did ask me to dial 808 if there was any issues. I phoned 808 but NONE of the agents could help me. I then spoke to a team Leader named Marlini who said I needed to go back to the store to find out what Emannuel did . (ONCE AGAIN, DON’T THEY ALL WORK FOR MTN ????) I returned to the Pavillion Store (3RD TIME) and Emanuel wasn’t there. Another agent managed to contact him. She advised me that Emannuel advised her that by today latest (Friday-07/04/2017) the 076******* will be active. ITS 12/04/2017 TODAY AND MY NUMBER IS STILL NOT ACTIVE !!!!!!!! Emannuel is not answering my calls, the call centre CANNOT help me. I am trying from yesterday to get hold of the “ACTIVATIONS” department to check if they call help me. Yesterday I stayed on the line for 1.5 hours (no exaggeration- I have witnesses) but no answer , today I spent 45min on the line with no answer- I ACTUALLY GAVE UP NOW Its been almost a month now with no airtime or data, yet my DEBIT goes off at the end of the month Wat kind of servce is this??????

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